GW InTech supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both Software application maintenance and application support services, we follow established escalation processes to ensure timely response and issue resolution. Our well defined and matured process supports an optimal delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.
Our support activities encompass
- Error tracking and debugging
- End user support
- Technical troubleshooting
- Application upgrades and enhancements
- Web content updates
- Quality assurance testing
- Documentation development and maintenance
